Unified Communications as a Service (UCaaS) provides clear benefits for enterprises, including reduced costs, improved mobility and voice quality, and seamless connectivity in communications. UCaaS presents a key opportunity for enterprises involved in a digital transformation process to make a considerable leap in achieving the kinds of advances that give them a competitive edge.
Simply deploying UCaaS will provide these benefits, but there’s more that enterprises can do to optimize cost savings and business processes. Here are a few ways to make the most of UCaaS:
Make choices by UCaaS platform, not simply the vendor. It’s important to choose a vendor that meets business requirements, but there’s also a need to focus on the UCaaS platform because it will have a significant impact on the communications experience. It’s important to ask questions about ease of customization, integration with the apps already in place, and how it will impact existing security management.
Use UCaaS to improve business processes. Integrating communications already has a big impact on improving process flow, but using UCaaS to optimize business processes can offer even more benefits. There’s an approach called communications-enabled business process that integrates business processes with communications for even-better efficiency and an improved customer experience.
Broaden the talent search. UCaaS allows enterprises to eliminate geography as a major consideration for hiring talent. Collaborative ease with UCaaS helps companies reduce travel costs and improve their ability to offer remote employees the experience of being part of a team.
Incorporate social media. UCaaS includes chat, video conferencing, voice, email, and text, along with even broader possibilities. Social media can be integrated so that enterprises better understand the needs of their customers. In addition, employees are becoming more comfortable working in social collaboration, so enterprises should capitalize on it.
Improve the security of mobile technology. The bring your own device (BYOD) culture creates security challenges for IT. By accessing one app through a UCaaS system, employees can use their own devices within the security structure of the enterprise. While UCaaS doesn’t completely eliminate security concerns surrounding BYOD, it does reduce risk by giving employees a central point for accessing communications.
Cory Communications works with business clients to address all of their telecommunications needs, including UCaaS. Contact us to talk about the benefits of implementing UCaaS, as well as the steps any enterprise should take to identify the right platform and vendor for their needs.