There’s a lot of new communications technology out there, and if your phone system is up for a contract renewal or the industry buzz has you curious about options, you may be considering an upgrade.
Why fix what’s not broken, you might ask. In many cases where innovation is creating improvements in productivity and collaboration, it may not take something being actually broken for you to miss out on opportunities and cost savings. It may be that opportunities and resources are simply slipping away unnoticed until you’re wondering how your competition outpaced you.
Consider the following questions as you evaluate your phone system and determine whether it’s time for an upgrade:
Do Customers Complain About Your Phone System? It’s rare that a customer will take time to provide feedback about your phone system unless something was frustrating or didn’t go well. If they got lost in your directory or they were stuck in a loop that kept taking them back to the same menu, you’d probably receive some feedback. If you never hear anything about your phone system, it’s likely contributing to satisfied customers.
Can You Access Features and Make Adjustments Yourself? If you need to add or remove users, or if you want to access a feature that you haven’t used before, you may need to contact a service representative from your phone system provider. If that’s the case, you should know that new cloud-based communication solutions are exceptionally user-friendly, with a single dashboard for changing feature choices and scaling users up and down.
Do You Have Access to Collaborative and Streamlining Features? There are communication tools that help your enterprise shorten decision-making time and streamline project management by offering collaborative features. These include displaying availability through a status update, videoconferencing, and shared workspaces. While you may initially wonder why you might invest in these features, they can be disruptive in their ability to equip you for better execution of processes.
Does Your Phone System Offer Automation? This can take a variety of forms, and you don’t want to remove all traces of human activity from your phone system, but some level of automation can be helpful. You may want call-forwarding or a digital receptionist that helps your company display a professional image, no matter the size of your enterprise.
Does Your Phone System Support Mobility? When you subscribe to the latest in communications technology, it provides consistent services and features to employees, no matter where or when they’re working. Sure, your mobile employees can set up the voice mail that comes with their cell phone, but to provide a more professional experience, having a uniform company voice mail is ideal.
Have You Experienced Outages? Your communications solution provider should be able to guarantee 99.99% uptime and provide the reporting to back up their claims.
Is the Quality Meeting Your Requirements? If you have a landline, you aren’t likely to experience call quality problems. You may have heard that cloud-based communications can have issues related to congestion and latency on the network, but that may be more related to the networking approach than the phone system itself. Enterprises are finding it beneficial to test the speed and performance of the network before implementing solutions that rely heavily on internet connectivity for quality.
If you’re contemplating an upgrade to your phone system, contact us at Cory Communications. We can help you leverage the right set of features to fit your budget and your business needs. We look forward to talking with you about the rich features and affordable subscription-based pricing now available.