Unified Communications solutions include a collection of products and features, designed to allow communications across multiple devices and platforms.
These platforms include: Voice and voicemail, Instant Messaging and chat formats, Fax, Desktop sharing, Data collaboration, Texting, Audio and video conferencing.
By using a Unified Communications provider, your company benefits from key productivity enhancement tools that add efficiency to your organization. Even better, the majority of these enhancement tools are included in your monthly cost.
The summer months bring mew opportunities to improve your business, and more businesses than ever are switching from on-premises phones and contact centers to cloud based platforms.
We’ll tell you why in a minute, but first, some key terms for you.
Unified Communications Solutions Key Terms
Before we go into more detail about the benefits of Unified Communications solutions, here is a short explanation of some key technologies:
SMS and IM – SMS stands for Short Message Service; it is the most widely used form of text messaging. IM means Instant Messaging and allows users to chat in real time.
Presence – The Presence feature allows employees to see their colleagues’ availability, using indicators such as Do Not Disturb, Active Phone Call, Busy, or Out of Office.
Mobility – Mobility allows users to stay connected regardless of their physical location. With the softphone feature on their desktop, laptop, or mobile device, users can receive calls, forward calls, chat and more while using software applications.
So Why Choose Unified Communications?
Companies are switching to Unified Communications As A Service (UCaaS) for a number of reasons:
Better Disaster Recovery – Disaster recovery capabilities are some of the most persuasive reasons to consider UCaaS. Think about the importance of maintaining uninterrupted communications. While large companies can build redundancy into their systems, this can be cost-prohibitive for smaller enterprises, or those with tight budgets. Being cloud-based offers UCaaS users access to communications from any location, eliminating the need for redundancy.
Rapid Service Deployment – On-premise solutions can take months and even years to roll out company-wide. Upgrades can take just as long. With UCaaS, a new feature or service can be available to all employees immediately.
Greater Employee Mobility – Cloud-based systems provide access from anywhere, at any time, solving what is often referred to as the “BYOD” (bring your own device) challenge. UCaaS offers connectivity to smartphones, laptops, tablets and other devices, enabling more employees to work remotely.
Improved Team Collaboration – With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location.
Enhanced Customer Relationship Management (CRM) – UCaaS capabilities can seamlessly integrate with your CRM software, significantly reducing the headaches of upgrading.
Centralized Management – One of the more significant challenges in managing any kind of on-premises-based application is scaling the administrative functions. This can include setting up new users, applying patches, or updating features. The tasks may need to be repeated many times, depending on the architecture of the on-premises solution. With a hosted UCaaS solution, the administrative tasks are centralized, allowing the administrator to perform tasks once, and be confident that those changes will take place company-wide.
Wait, There’s More!
Organizations that leverage cloud-based UCaaS systems experience greater scalability, speed in time-to-market, flexibility, and agility during this continuing shift in the workforce.
Below is a list of business-oriented drivers that are accelerating the adoption of UCaaS:
No Upfront Expenses – UCaaS shifts the cost of designing solutions in an increasingly complex space to an experienced service provider. Leased phones and equipment allow companies to adopt new technologies, and set up shop in various locations without worrying about features becoming outdated.
Reduced Operating Costs – Shared data centers deliver PBX (Private Branch Exchange) service more efficiently than onsite infrastructures. Companies do not have to find rack space, pay energy bills, or configure and manage connections.
Scalable Provisioning – UCaaS allows companies to start small, deploy and move resources as they’re needed, and pull back once a project wraps up or add features as needs change.
Enhanced Security – As cloud-based services, service providers have stringent measures in place to monitor networks for known threats and potential vulnerabilities.
Pay As You Go – Businesses get predictable flat-fee pricing for only the features they use, with a consolidated bill that simplifies accounting. UCaaS prepares for the future.
The business case for UCaaS is growing more urgent. As far back as 2015, the IDC predicted that nearly three-quarters of the U.S. workforce will use mobile technology by 2020 – and this prediction was pre-pandemic.
Companies that make provisions for telecommuting save money that they can devote to other resources, reduce their office space needs, and give employees the ability to work remotely or engage with clients offsite. The ways we communicate have rapidly developed in the past decade, and VoIP and cloud systems are not the last steps in their evolution.
Unified Communications offers a framework that will help businesses deliver on the promise of a more collaborative and productive workplace.
Why Choose Cory Communications For Your UCaaS Solutions?
Moving your voice platform to the cloud can be very confusing, due to the extremely large number of companies that provide UCaaS solutions today. Unfortunately, they are not all the same, and different carriers are better suited to help different types of environments.
When you work with us, we can help you pick the right UCaaS solution for your unique needs. Our comprehensive solutions process includes:
Assessments – We can help you identify what features you need, and your security compliance requirements, to choose the correct carriers accordingly.
Audit Services – We will audit your current communications services and platform solutions, to determine if you are using the best and most cost-effective solution for your business.
Design – We can recommend UCaaS solutions based on current industry trends and best practices, so you can be sure that you are receiving a quality solution.
Procurement – We are UCaaS supplier agnostic, and we work with numerous providers. We can offer the best options from multiple suppliers as needed.
Implementation – In addition to securing the correct UCaaS solution, we can often assist you with implementing your new solutions.
Expense Management – We want to provide you with a great UCaaS solution that is within your budget, and we’ll ensure you are investing your money wisely.
Want to find out more about how we can improve your business’s efficiency, mobility and collaboration with a UCaaS solution? Reach out to us today…we will help bring clarity to your question, Is Unified Communication Right for My Organization?
Unified Communications Solutions FAQ
Why would I want to move to a UCaaS solution when my premises-based PBX works fine and is paid for?
We hear this question from clients frequently and that makes it a perfect time to evaluate the market. Often business owners don’t realize the potential cost savings for moves, adds and changes as well as administration and productivity benefits a new communications and collaboration solution brings. It’s a great opportunity for us to chat with you and explain the benefits of deploying this new technology.
Will my network support UCaaS?
Yes, however the call quality may or may not be impacted based on the existing network you have in place. During our discovery process, we will help you determine what changes, if any, you’ll need to make to your current network to ensure optimal voice quality.
We have a lot of employees that travel and work out in the field. Do you have a mobile solution?
Yes, reliability and mobility must go hand in hand, as customers are no longer willing to sacrifice one for the other. UCaaS can dramatically simplify mobile application deployment and management, and many organizations are now even opting for a mobile-first strategy, replacing traditional desktop phones with smartphones and tablets to connect increasingly distributed workforces.
What is your UCaaS platform’s disaster recovery strategy?
Our UCaaS platform has a high-availability, fully redundant, multi-data center architecture that guarantees service availability in the event of a data center failure. In short, regardless of the reason for failure (e.g. storm or man-made disaster), you will be unaffected even if an entire data center goes down.
Have more questions about Unified Communications solutions? Contact us today for more information!