Local Phone Services
What’s new in local phone service for businesses? There has been a dramatic change, over a few short years, in the way companies purchase local telephone service. Today, depending on where your firm is located, there could be as many as 50 service providers vying for your local telephone business. The decision-making process can be downright overwhelming.
At Cory Communications, we believe that educated choices are critical. We have seen companies save thousands of dollars and avoid years of being locked into contracts when they make sound decisions at the initial time of ordering local telephone service. In fact, it’s our goal to provide the guidance needed so our clients can make educated decisions.
As your business communications company, it’s our goal to provide the guidance needed so our clients can make educated local telephone service decisions.
Some of the communication and local telephone services we offer include:
- Traditional RBOC copper facilities
- Resold RBOC services
- RBOC Fiber
- Cable voice services
- ISDN PRI, Dynamic IP PRI
- T-1 and channelized service
Frequently Asked Questions about Local Phone Services
Can I change my calling plan or features whenever I want?
Generally, yes. Feature and plan changes can be made by contacting us or the service provider. However, certain plans do carry term commitments, which means you are locked in until the term expires. As always, we recommend you contact us at Cory Communications to discuss all of your options.
How long does it take to change service?
It takes approximately 6 – 14 business days to switch service for POTS lines and typically 45 business days for T-1 service and above. Fiber-based products take between 60-90 days. Cloud-based VoIP services take between 30-90 business days.
Do I have to cancel service with my existing local and long distance company?
Your existing service must be cancelled. While we at Cory Communications will work with you as you transfer service to your new provider, ultimately you are responsible for making the cancellation. As consultants, part of our sales process is to consult our clients with regards to any contractual obligations they may be currently under.
We remain involved in the service transfer throughout each step. We request that our clients call us as soon as they receive their first bill from the new carrier. This bill indicates that your new vendor is fully in place. We will then remind you to call your prior service provider to cancel your service.
Will l I lose my current phone number(s)?
Many businesses are concerned about switching their phone service, fearing they will no longer retain their familiar telephone number. Today, if you switch service providers, you can retain your current telephone number. More importantly, Cory has providers that allow you to retain numbers virtually anywhere in the country, so your organization can have a “local presence” anywhere, even if you do not have a physical presence. In addition, if your company is currently using RCF (Remote Call Forwarding) and paying exorbitant charges for forwarded calls, Cory can help reduce these fees, and still enable you to retain your current telephone number.
Long Distance Phone Services
Most local telephone and cable providers now offer bundled rates that include long distance service. Based on your company’s usage, a determination can be made as to whether you’ll benefit from measured usage ( pay per call ) or unlimited service.
Frequently Asked Questions About Long Distance Phone Services
What is a PIC Freeze (Block)?
When asked, your local phone company can place a “PIC Freeze” on your account. This will prevent a long distance company from changing your long distance service without your authorization. If you have a PIC Freeze on your account, and you request service from a provider through Cory Communications, please call your local phone company to remove it so that we may change your service.
Do I have to call my local phone company to switch my long distance service?
Probably not. In most cases, your new company will handle the switch, unless you have a PIC Freeze (Block) on your phone. In that case, contact us at Cory Communications to discuss.
Do I have to call my current long distance company to cancel?
We recommend calling your previous long distance carrier, only after your service is switched.
How will this affect my local phone service?
Your local phone service will not be affected by your switching to a new long distance provider. All of your calling features such as Caller ID, Call Waiting, Voicemail, *69 etc. will not be affected. These types of features are services provided by your local phone carrier.
When will my new long distance plan become active?
The switch usually takes about 3-10 business days to complete. Once you have signed up with your new plan through Cory Communications, your new long distance carrier will notify your local phone company.
How do I verify my long distance has been switched?
You may call 1-700-555-4141 to see who your current provider is. This call must be made from one of your own lines. A voice will answer with the name of your long distance carrier.
Are there significant differences between long distance companies?
In sound quality and clarity, no! Ever since the telecommunications industry was deregulated in the 1980′s, long distance has become a commodity. Most companies use the same fiber optic networks to transport their calls. While some long distance companies claim that their service is of higher quality, there is actually very little (if any) difference between the carriers.
In service, yes! Companies have different practices in billing and customer service. Cory Communications has selected companies that are known for clear, convenient billing and outstanding customer service.