The reach of cloud technology is expanding as enterprises reap the benefits of initial investments and seek additional contexts where cloud solutions can be applied. One of the best choices for any enterprise wanting a quick return on investment and a big impact on both customer experience and internal process improvement is unified communications.
Unified communications puts all interactions within a single application. Whether it’s a video conference for a virtual team, an email interaction with a customer, or team members collaborating on a shared workspace, it’s all accessed through one solution. Unified communications includes:
- Instant messaging
- Present status of employees
- Conferencing and teamwork applications
- Mobile accessibility
- Email, voice call, and text
The speed of business leaves no room for delays and puts a new level of pressure on businesses to remain connected to customers and to one another to remain competitive. The ability to have access to the right people, exchange data, and share information can make the difference in whether a company is able to keep pace with competitors.
Improve productivity: Unified communications speeds up real-time interactions between employees and customers and among teams. From anywhere in the field, team members are able to collaborate on a shared workspace, participate in video conferencing, and make decisions with up-to-date information.
Remove geography from consideration: With unified communications, you no longer need to include geography as a factor in hiring decisions. Video conferencing saves resources formerly invested in travel expenses, and teams are able to work together as if they are in the same room.
Add personalization to customer service: The first time a customer calls in with a billing error, you’ll resolve it. When it happens a second time, you’ll turn an exasperated customer into a satisfied one when you know exactly the problem they’re referring to, and solve it before they finish telling you what it is. The days of asking a customer to repeat order numbers or transferring them four times before they’re in the right department are over.
Allow employees to use the device they prefer: Unified communications gives enterprises an easy, shadow IT-free way to manage a bring your own device (BYOD) program. Managing a variety of devices and operating platforms is daunting unless you have a single management tool through unified communications.
Business communication needs to be high-quality, smooth and cost-effective to gain a competitive edge. Contact us at Cory Communications to learn about unified communications solutions and which option is the best match for your business needs.