In many cases, enterprises are considering software-defined wide area networking (SD-WAN) as a way to better support unified communications (UC) and switch to a cloud-based solution known as unified communications as a service (UCaaS). What many are finding out as they make the transition is that SD-WAN offers benefits far beyond better connectivity for communications.
Communications technology operating over an IP connection is heavily reliant on network performance and speed. When congestion, latency, or jitter become issues, the reality for employees and other end users is dropped calls. SD-WAN offers several key benefits for combatting the demands of IP-based solutions:
- The solution offers better management of bandwidth requirements, augmenting the reliable but more costly multi-protocol label switching (MPLS) lines with various other connectivity options such as public internet.
- SD-WAN allows for traffic prioritization based on automated business policy, which routes traffic according to how critical it is and whether it demands real-time transmissions. Traffic can be automatically rerouted to the next-best pathway if a particular line becomes congested.
- SD-WAN provides network administrators with a high level of visibility and control through a centralized dashboard, making optimization tasks and diagnosis of any congestion issues easier.
These are just a few of the advantages that SD-WAN introduces for supporting UC technology. What enterprises often find is that SD-WAN also supports their broader pursuit of digital transformation.
SD-WAN allows for the support of specific bandwidth and performance requirements that can differ significantly between cloud software solutions while also improving their onboarding process. With cloud solutions able to integrate well with unified communications solutions such as with customer relationship management tools, businesses can quickly see measurable improvements in streamlined decision-making and collaboration.
For many enterprises, the selling point of SD-WAN is the improved customer experience. When calls are no longer dropped because they aren’t affected by jitter, latency, or congestion, enterprises see the benefit of SD-WAN. SD-WAN serves as a reliable backbone for supporting unified communications technology, and the advantages grow from there.
One key advantage that SD-WAN delivers is that it is inherently more secure than traditional network infrastructures. The ability to add end-to-end encryption introduces additional protection against hackers that might eavesdrop on voice calls, and the ability to segment network traffic means that a suspected intrusion can be isolated and diagnosed before it impacts the rest of the network.
If you’re considering a transition to UCaaS, or if you’re thinking about how SD-WAN might fuel your digital transformation strategy, contact us at Cory Communications. We’ll help you evaluate your needs and determine the specific benefits that SD-WAN could deliver for your enterprise.