Any company that is still on the fence about its business phone system has a variety of options. Businesses that incorporate VoIP phones in their setups save money and increase productivity. This highlights why business owners and IT managers should upgrade their current technology if they do not want to fully depend on PC- and mobile-based telephony options.
Given the innovations that have characterized the industry over the past few years, it is undoubtedly the best time for business owners to revamp their systems. Much has been written about how VoIP phones increase efficiency at the workplace. Following are characteristics that IT teams will love about VoIP phones.
1. On-net Workflow
When employees cease using desk phones, calls will be made on mobile, off-net, over the public internet, or over a Wi-Fi connection. If this becomes the norm, workflow within an organization is likely to shift to the same endpoints or devices rather than the LAN. Such a scenario means that IT teams will lose visibility into how work is done within the organization.
VoIP phones offer more multimedia capability than traditional phone systems. They have better overall experience compared to mobile devices. When using them, employees will reduce reliance on smartphones. This ultimately improves efficiency.
2. Reticence of Endpoints on the Desk
In large businesses, retaining endpoints has a significant asset protection benefit. This can also benefit IT teams in smaller firms. This helps managers and business owners pinpoint the location of their endpoints, more so on weekends and at night. Smartphones are typically used outside the office more than in the office, and IT teams do not have any control over that.
Numerous risks are associated with employees not being mindful with the way they use their mobile phones. Cases of smartphones getting stolen or lost, being used by unauthorized people, getting infected by viruses, and even going online over unsecured public networks are common. Such problems can be eliminated when employees use VoIP phones rather than smartphones or old desktop devices.
3. Enhancement of UC Adoption
The adoption of VoIP phones doesn’t have any effect on UC adoption as it has widely been alleged. VoIP makes the work of IT teams easier. Using VoIP phones means that employees will only use desk phones as a logical outcome. The same doesn’t apply for UC because it is a platform rather than an endpoint. For employees to use the platform appropriately, they must be educated about its importance. UC adoption is not about the adoption of new applications; it entails integrating present applications into a single interface.